Terms & Returns

Last updated: 18/10/2026

About the business

This website is operated by Bethany Clear, trading as Wilde & Boo.

Business address: 2 Todenham Road, Moreton in Marsh, GL569NL
Email: info@wildeandboo.co.uk
Telephone: 07719981062

Our products

Each wreath, garland and decoration is handmade using natural materials. Small variations in colour, shape, texture and arrangement are part of their character. Your creation may differ slightly from photographs while remaining consistent with its description.

Measurements are approximate unless expressly agreed otherwise. Fresh foliage will naturally dry and change over time. Its appearance and longevity depend on the materials, environment and care.

If a significant substitution is needed, we will contact you to agree an alternative or offer a refund before dispatch.

Orders and payment

Please check your product, size, delivery details and any personalisation before completing checkout.

Payment is required in full at checkout unless agreed otherwise in writing. Your order is accepted when we send an email confirming acceptance.

Prices are shown in pounds sterling and include any applicable taxes. Delivery charges are shown before payment.

If we cannot fulfil your order, we will let you know promptly and refund any payment for the unfulfilled items.

Bespoke orders

The design, size, price and estimated completion date will be agreed before work begins. Where agreed, photographs will be provided for approval before dispatch.

Later changes must be agreed in writing, including any additional cost or revised delivery date. Approval does not affect your rights if the finished item is faulty or not as described.

Delivery and collection

Delivery areas, charges and estimated timescales are stated on the product page or at checkout. Pre-order and seasonal delivery dates will be specified separately.

Goods will be delivered within 30 days unless a different timescale has been agreed. If a delay occurs, we will contact you with an update and explain your options.

For collection orders, please wait for confirmation that your order is ready and arrange collection as instructed.

Cancellations and returns

Bespoke and perishable products

The statutory change-of-mind cancellation right does not apply to products made to your individual specifications or clearly personalised, or to fresh products liable to deteriorate rapidly.

Making a standard design after an order is placed does not, by itself, make it bespoke. These exceptions do not affect your rights if goods are faulty, damaged on arrival or not as described.

Other products

For products covered by the online cancellation right, you can cancel from the time you order until 14 days after delivery. Tell us within that period, then return the goods within a further 14 days.

You are responsible for change-of-mind return postage. Package items securely; original packaging is helpful but not essential.

We will refund your original payment method, including the basic outbound delivery charge, within 14 days of receiving the goods back or evidence that you have sent them back, whichever is earlier.

A deduction may apply for loss in value caused by handling beyond what is necessary to inspect the goods.

To cancel, email [business email] with your order details. You may use the form below, but do not have to.

Cancellation form

To: [business name, address and email]

I give notice that I wish to cancel my contract for the following goods:

Goods/order number:
Date ordered:
Date received:
Customer name:
Customer address:
Date:
Signature, if submitting on paper:

Damaged, faulty or incorrect items

We want you to love your creation. If there is a problem, contact [business email] as soon as you notice it, quoting your order number.

Photographs of the item and packaging are helpful. We will arrange an appropriate remedy in line with your consumer rights, including reasonable return costs where applicable.

Product care and safety

Follow the product care instructions and display your creation securely in a suitable location.

These products are decorative items, not toys, and must not be given to children to play with. Keep out of reach of children and pets.

No part is intended for consumption, including dried fruit, berries, seeds or foliage. Natural materials may be harmful if swallowed, and small or detachable parts may present a choking hazard.

Privacy, complaints and your rights

Personal information is handled as explained in our Privacy & Cookie Policy.

Please contact us using the details above if you have a concern so we can work with you to resolve it.

Nothing in these terms limits your statutory consumer rights or excludes liability for death or personal injury caused by negligence.

Changes to these terms apply to future orders. Your order remains subject to the terms in place when it was accepted.